Terms & Conditions

How your order is processed

After you have placed an order with us we will send an email acknowledgment of that order to your designated email address. This email is a confirmation and receipt of your order and we will begin to process at our warehouse.
If after we have confirmed your order we discover any unforeseen reason as to why we cannot complete it, we will cancel your order (in full or in part) and advise you by email, text or phone call, and refund when necessary.

Availability

Our receipt of your offer to purchase our goods is subject to their availability. Our acknowledgment of order acceptance via the web or email is not a guarantee of delivery. If we are unable to deliver the goods which you have offered to purchase we will tell you as quickly as possible and a full refund will be given. Please note that despatch estimates are not guaranteed and that despatch times should not be relied upon as such.

Payment

Payment can be made using the following major credit and debit cards: Visa, Mastercard, Maestro, and Electron. Payments can also be made via PayPal. We do not accept Solo as a method of payment.

Governing law and jurisdiction

The agreement between us shall be governed by and interpreted in accordance with English law and the jurisdiction of English courts.
These terms and conditions, together with our current website prices, delivery details, contact details and privacy policy, set out the whole of our agreement relating to the supply of the goods to you by us. Nothing said by any person on our behalf should be understood as a variation of these terms and conditions.

Delivery

UK Deliveries
We're proud to offer FREE DELIVERY and FREE RETURNS on all our products! For that extra peace of mind that your shoes will reach you safe and sound, we use a tracked service from DPD for our deliveries – safe, fast and secure! DPD’s pioneering service also sends out text message alerts, advising you of delivery slots and to cut down on missed deliveries, offers you a rebooking service should you not be available on the specified day (to enable this, please provide your Mobile number at Checkout). All deliveries are trackable and should be with you within 2-5 days. You can use the DPD App to track, or your tracking number via their website.
We’re currently not offering a Next Day service due to the large premium from our Courier partner that we do not want to pass on to you, however our Standard service usually sees orders delivered between 2-5 days.

EU Deliveries
As yet we are unable to delivery outside the UK. We will be launching our EU Delivery service and accepting €'s very soon.

Returns

For our UK customers we're delighted to offer FREE Returns. To access our free returns service, simply click here and enter some details from your order, then you can download and print your own pre-paid return label.

Here is our full Returns Policy:
If you are not entirely satisfied with your purchase, we're here to help.

Returns
You have 60 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.

Refunds
Once we receive your item, our Quality Control department will then inspect it. We will notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Shipping
You can either use our Free Returns method, or you are free to use your own alternative method, but you will be responsible for paying for your own shipping costs for returning your item. DO NOT send a Return to our Head Office address. The address for our Returns is;

OAK&HYDE Returns Dept
Unit E43
Big Yellow Storage
Bruff Close
Turner Road
Colchester
Essex
CO4 5EU

Your own shipping costs are non­-refundable. If you return via your own method and pass on any costs to us, if you are due a refund, the cost of return shipping incurred to us will be deducted from your refund. We will not be liable for any loss or damage incurred if you use your own shipping method.

Contact Us

If you have any questions on how to return your item to us via our Contact Us link below.

Right to cancel this agreement

Under the Consumer Contracts regulations 2013, you have the right to cancel your agreement with Clarks within a period of 14 calendar days. This period begins the day after you receive the goods. Please contact us as soon as possible to notify us of your cancellation request. If your order has already been dispatched then you will need to either refuse delivery or return the goods. For more details on our returns policy please click here. Refunds will be processed within 14 days of receipt of the product. Goods must be returned before a refund will be processed and the product must be returned in its original condition.

How you can cancel this agreement

Please contact us as soon as possible if you wish to cancel your agreement, you can do so by writing to us, calling 01792 510750, or by emailing us. Please be aware that Orders can only be cancelled before processing/despatch has begun. If we are unable to process your request before dispatched you will need to either refuse delivery or return the goods.
Once your order has been cancelled, any sum debited from your payment card by us will be re-credited to your account as soon as possible. If cancelled orders are erroneously delivered to you, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.

How Oak&Hyde can cancel this agreement

We reserve the right to cancel the order if:-

  • We have insufficient stock to fulfil your order
  • We are unable to obtain payment
  • We do not deliver to your area
  • A product fault or an error in the product description has been identified
Ownership of rights

All rights, including copyright, in the text, graphics and layout of this website and in all software and software compilations are owned by, or licensed to, Oak&Hyde.
You are not permitted, without our prior written consent, to copy, transmit, reproduce, publish, display, distribute, store, modify or adapt this website, its contents or underlying software, except for personal non-commercial use.

Accuracy of content

We have made every effort to ensure that the products are fairly described, that the product information is correct, and that the colours of our products are displayed as accurately as possible. However, as the actual colours you see will vary with the quality of your monitor, we cannot guarantee that your display will accurately reflect the colour of the product requested on delivery.

If, on receiving ordered goods, you have any cause for dissatisfaction you may return them via our Returns procedure, which you can find here.
We may establish general practices and limits concerning the use of the website and the services we provide, including limits to the size and number of any messages that have been sent, or the duration that any messages may be stored on our website. We are entitled to delete any material from our website at any time, and we will not be liable for deleting or not storing any material that you may transmit to us.

Damage to your computer

Oak&Hyde make every effort to ensure that this website is free from defects or viruses. It is your responsibility to ensure that you use the correct equipment when using the website, and to protect from anything that may damage it.

Links to other websites

We take no responsibility for the content or operation of third party websites that you may access following links from this website. We strongly advise that you read the privacy policy and terms and conditions relating to any third party websites that you visit. We do not hold any responsibility for any site, or its content, that has chosen to link to us.

Product reviews

Want to review your experience? We’re collecting reviews at the email address reviews@oakandhyde.com - we would love to hear you thoughts.

Password and security

If you use the site, you are responsible for maintaining the confidentiality of your account and password, and also for ensuring that unauthorised access to your account is prohibited. You should take all necessary steps to ensure that your information is kept confidential to you and we would therefore recommend that you use a password unique to Oak&Hyde. If you have reason to believe that this may have been compromised, then please contact us immediately.

Complaints and your rights

If you have a complaint about any goods you purchase from us please contact us so our Customer Services team can help you.