For our UK customers we're delighted to offer FREE Returns on Orders over £35. To access our free returns service, simply click here and enter some details from your order, then you can download and print your own pre-paid return label.
Here is our full Returns Policy:
If you are not entirely satisfied with your purchase, we're here to help.
You have 28 calendar days to return an item from the date you received it, ie. the date we have proof of delivery from our Couriers. To be eligible for a refund, your item must be unused and in the same condition that you received it and your item must be in the original packaging. Your item needs to have the receipt or proof of purchase and you must always include within the return box either your Returns Form, or details of who the shoes belong to, eg. your Name and Order Number, and your instructions for Exchange/Refund etc. Anonymous Returns will always result in a delay processing Refunds.
Once we receive your item, our Quality Control department will then inspect it. We will notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your original method of payment, hopefully all within 7 working days of your return getting back to us. Once the money has left us, you will then receive the credit back to your original payment method, depending on your card issuer's policies.
Please be advised that we only work with Collect+ for Free Returns and we are unable to supply labels for other providers. You can only access your Collect+ label from this website: http://return.oakandhyde.com/ (You will not be able to get a label direct from Collect+, only from us.) You can either use our Free Collect+ Returns method (for Orders over £35), or you are free to use your own alternative method, but you will be responsible for paying for your own shipping costs for returning your item. Orders under £35, you can still use our Returns Service via the website, but will charge £4.99 and deduct this from any refund. DO NOT send a Return to our Head Office address. You can find your nearest Collect+ drop off point here. The address for our Returns is;
OAK&HYDE Returns Dept
Big Yellow Storage
Your own shipping costs are non-refundable. If you return via your own method and pass on any costs to us, if you are due a refund, the cost of return shipping incurred to us will be deducted from your refund. We will not be liable for any loss or damage incurred if you use your own shipping method.
If you have any questions on how to return your item to us, contact us.